Player Wellbeing First

Responsible Gaming
at sbajee

Gaming should be an enjoyable form of entertainment — never a financial burden or a source of distress. sbajee takes responsible gaming seriously and provides every player with the tools, information, and support needed to stay in control.

18+ Age Verified Platform
SSL Secured Accounts
4 Player Protection Tools
24/7 Support Available

Our Commitment

Gaming That Stays Fun

sbajee was built for Bangladeshi players who enjoy the thrill of sports betting, live casino games, slots, and more. We believe that entertainment is at its best when it is free from financial harm — and that every player deserves to make informed choices about how they spend their time and money on our platform.

Our responsible gaming framework is not a regulatory checkbox. It is a genuine operational commitment embedded throughout the sbajee platform — from account registration to daily gaming activity. Every player who creates an account agrees to our responsible gaming principles, and every sbajee team member is trained to recognise the signs of problem gambling and to respond appropriately.

If at any point your gambling stops feeling like entertainment and starts causing stress, financial difficulty, or conflict in your personal relationships, please use the tools described on this page or contact our support team immediately. We are here to help, not to judge.

18+

Strictly Adults Only

sbajee is an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any promotional activity. sbajee conducts mandatory age verification as part of the account registration and KYC process. Any account found to be held by a person under 18 years of age will be immediately suspended and permanently closed, with all balances forfeited.

Protection Tools

sbajee Player Safety Tools

All registered sbajee players have access to the following responsible gaming tools at no cost. You can activate or adjust these tools at any time through your account settings after sbajee Login, or by contacting our support team directly.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, sbajee will prevent any further deposits that would exceed the threshold you have chosen. Deposit limits take effect immediately when set. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the higher limit is applied — this protects you from impulsive decisions made in the heat of the moment.

Loss Limits

Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the limit you have configured, sbajee will automatically suspend your ability to place further bets until the period resets. This tool is especially useful for players who want to keep their gaming within a strict entertainment budget without relying on manual self-discipline alone.

Time-Out Period

Take a short break from the sbajee platform by activating a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but all betting and deposit activity is suspended. You will not receive any promotional communications during this period. A time-out is ideal if you feel you need a brief pause without committing to a full account closure.

Session Reminders

Configure on-screen reminders that notify you when you have been playing for a set amount of time — for example, every 30, 60, or 90 minutes. These reminders appear as non-intrusive notifications within the platform and serve as a gentle prompt to take a break, stretch, and reassess whether you wish to continue playing. Awareness of time spent is one of the simplest and most effective responsible gaming habits.

Self-Exclusion

If you feel that gambling is no longer under your control, you may request a self-exclusion of 6 months, 1 year, 3 years, or a permanent exclusion with no set end date. During a self-exclusion, your account is fully locked. sbajee will make every reasonable effort to prevent you from creating a new account during the exclusion period. To request self-exclusion, contact our support team at any time via live chat or email.

Account Closure

Any player may permanently close their sbajee account at any time, for any reason, by contacting our support team. Account closure requests are processed within one business day. Any remaining balance at the time of closure that is not subject to active bonus wagering requirements will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard withdrawal processing window.

Step-by-Step

How to Activate Safety Tools

Activating any responsible gaming tool on sbajee takes less than two minutes. Follow these steps after completing sbajee Login to protect your account immediately.

1
Log In to Your Account

Complete sbajee Login using your registered username and password. Ensure you are on the official sbajee.bid website before entering your credentials.

2
Navigate to Account Settings

Click your username or profile icon in the top navigation area to access your account dashboard, then select "Responsible Gaming" from the settings menu.

3
Choose Your Preferred Tool

Select the tool you wish to activate — deposit limit, loss limit, session reminder, time-out, or self-exclusion — and follow the on-screen instructions to configure the parameters.

4
Confirm and Apply

Review your settings and confirm. Most restrictions take effect immediately. For limit increases, a mandatory 24-hour delay applies to protect you from impulsive changes.

5
Contact Support If Needed

If you encounter any difficulty activating a tool, or if you need to request self-exclusion urgently, contact our support team 24/7 via live chat or email at [email protected]. We will apply the restriction on your behalf immediately.

Healthy Habits

Signs of Responsible Play

Responsible players share a consistent set of behaviours and attitudes toward gaming. Review the list below and consider how your own habits compare.

  • Gaming is entertainment, not incomeYou play for enjoyment and treat any winnings as a bonus — never as a reliable source of money to cover bills or daily expenses.
  • You set a budget before you playYou decide in advance how much you can comfortably afford to lose and stop when that amount is reached, regardless of whether you are winning or losing.
  • You take regular breaksYou step away from the platform after a set period of play and engage in other activities — socialising, exercise, hobbies — without feeling compelled to return immediately.
  • You do not chase lossesWhen you reach your budget limit, you accept the outcome and do not attempt to recover losses by making additional deposits or placing larger bets.
  • Gaming does not affect relationships or workYour gaming activity does not cause conflict with family members, interfere with your professional responsibilities, or disrupt your daily routine.
  • You feel in control at all timesYou choose when to play and when to stop based on your own judgment, not because of external pressure from promotions, notifications, or peer influence.

Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling can develop gradually. Early awareness is the most effective defence. If you recognise several of the following warning signs in yourself or someone you know, it may be time to seek help.

Behavioural Warning Signs

Spending more than intended: You consistently deposit or bet more than the amount you originally planned, and find it difficult to stop once you have started.

Chasing losses: After a losing session, you feel a strong urge to keep playing in order to win back the money you lost, even if this means depositing funds you cannot afford to lose.

Hiding gambling activity: You feel the need to conceal the amount of time or money you spend on gambling from family members, friends, or colleagues.

Using gambling to escape: You turn to gaming when feeling stressed, anxious, depressed, or lonely — using it as a way to cope with negative emotions rather than as a form of relaxed entertainment.

Failed attempts to stop: You have tried to cut down or stop gambling on multiple occasions but have been unable to maintain that decision.

Financial and Social Warning Signs

Financial strain: Gambling is causing you to struggle with paying essential bills — rent, utilities, groceries, or loan repayments — because funds have been redirected to gaming activity.

Borrowing to gamble: You have borrowed money from friends, family, or financial institutions — or have sold personal belongings — in order to fund gambling deposits.

Relationship damage: Arguments about money, time spent gambling, or dishonesty about gaming activity are putting a strain on your relationships with family members or your partner.

Neglecting responsibilities: You are missing work, study commitments, or family obligations because of time spent gambling or recovering from the emotional impact of losses.

Persistent preoccupation: You find yourself thinking about gambling frequently throughout the day — planning the next session, reliving past wins and losses, or calculating how to fund the next deposit.

Quick Self-Assessment — Ask Yourself These Questions

1

Have you ever gambled with money that was set aside for essential living expenses such as rent, food, or utility bills?

2

Have you felt restless, irritable, or anxious when attempting to reduce or stop your gambling activity?

3

Have you lied to family members or friends about the amount of time or money you spend on gambling?

4

Have you returned to gambling the day after a losing session with the intention of winning back what you lost?

5

Have you ever felt that gambling has negatively affected your work performance, studies, or family responsibilities?

6

Have you borrowed money or sold possessions in order to fund gambling deposits or to pay off gambling-related debts?

If you answered "yes" to two or more of these questions, we strongly encourage you to contact the sbajee support team or reach out to a professional counselling service. Acknowledging the issue is the first and most important step. You are not alone, and help is available.

Get Help

Reaching Our Support Team

sbajee's support team is available 24 hours a day, 7 days a week to assist with responsible gaming requests. Whether you need to activate a deposit limit, request a time-out, or apply an urgent self-exclusion, our team will handle your request promptly and without judgment.

Contact sbajee Support

For any responsible gaming request or concern, reach out to our support team directly. All responsible gaming requests are treated with strict confidentiality.

Subject line: "Responsible Gaming – [Your Username]"
Response time: within 1 hour for urgent self-exclusion requests

Common Questions

Responsible Gaming FAQ

Self-exclusion requests submitted via live chat or email are processed within one hour. In urgent cases where you are in active distress, please clearly state "urgent self-exclusion request" in your message and our team will prioritise your case immediately.

Yes. Requests to reduce a deposit limit take effect immediately upon confirmation. Only requests to increase a limit are subject to the mandatory 24-hour cooling-off period. This asymmetric design is intentional — it makes it easy to restrict your activity and harder to impulsively expand it.

Any withdrawable balance in your account at the time of self-exclusion can be requested for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account). Balances subject to active bonus wagering conditions will be assessed in accordance with the sbajee Terms & Conditions.

Yes. A time-out is a temporary measure. Once the selected period (24 hours, 7 days, or 30 days) has elapsed, your account will be automatically reinstated. If you feel you need a longer break, we recommend activating a self-exclusion period instead.

If you are concerned about a family member or friend who you believe has a gambling problem, you may contact the sbajee support team to share your concern. While sbajee cannot share account information due to privacy obligations, we can document the concern and take appropriate internal steps. We strongly recommend encouraging the person to seek professional counselling support.

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18+ only. Gambling involves financial risk. Please play responsibly and within your means.